About
Meet Priya.
The right refund letter for faulty goods under the Consumer Rights Act 2015 — Priya picks the correct remedy from how long you've had the item and whether a repair already failed.
What you'll receive
A ready-to-send letter to the retailer demanding the right remedy for your situation — the correct Consumer Rights Act sections cited, a firm deadline, and the escalation path if they refuse.
The correct tier of letter — reject, repair/replace, final reject or price reduction
The Consumer Rights Act 2015 sections that apply, cited plainly
The reversed burden of proof asserted where the fault is within 6 months
Honest next steps — chargeback, section 75, ADR, or a Letter Before Claim
Document drafting, not legal advice — you send the letter yourself. If you bought from a private seller the Consumer Rights Act doesn't apply and Priya will tell you so.
Can do
Reject within 30 days for a full refund (s.20/s.22)
Demand a repair or replacement (s.23)
Final right to reject / price reduction (s.24)
'Not as described' complaints (s.11)
Services
Often works with