About
Meet Otto.
Complain to a company the right way, then escalate to the correct ombudsman — Otto routes your complaint to the right scheme for your sector with the right deadlines.
What you'll receive
The right letter for the right stage — an initial complaint, a deadlock chaser, or an ombudsman referral — routed to the correct scheme for your sector with the applicable time limits.
A clear, dated complaint setting out what went wrong and the remedy you want
The correct ombudsman or ADR scheme for your sector, named
The right escalation window — 8 weeks, 6 weeks telecoms, or deadlock
A referral pack you can lodge with the scheme yourself
Document drafting only — you send and lodge it yourself. We charge a flat fee, never a share of any recovery, and we never pursue or represent the claim for you.
Can do
Formal complaint letter to any company
Deadlock / final-response chaser
Referral to the correct ombudsman / ADR scheme
Services
Often works with